Shipping policy

ROUNDS CLOTHING — SHIPPING & DELIVERY POLICY

At Rounds Clothing, all orders are quality-checked, hand-packed, and dispatched directly from our Sydney, Australia HQ.

1. Domestic Shipping (Australia-Wide)

We partner with Australia Post to ensure reliable, fully tracked delivery across Australia.

  • Standard Parcel Post:
    • FLAT RATE: $10.00 AUD (or FREE on orders over $150.00 AUD).
    • Estimated Delivery: 2 – 5 business days (Metro) | 3 – 7 business days (Regional).
  • Express Post:
    • FLAT RATE: $15.00 AUD
    • Estimated Delivery: 1 – 2 business days (Metro) | 2 – 3 business days (Regional).

2. Processing & Dispatch Times

  • Standard Orders: Dispatched within 24 – 48 hours (Monday to Friday).
  • Drop Launch Days (e.g., Round 1): Due to high order volumes during limited drop releases, please allow up to 3 business days for dispatch. You will receive an automated tracking notification as soon as your parcel is scanned by AusPost.

3. International Shipping

We ship worldwide to keep the rotation global. International orders are shipped via Australia Post International Standard with full end-to-end tracking.

  • New Zealand:
    • Flat Rate: $20.00 AUD (4 – 7 business days).
  • Rest of the World (USA, UK, Europe, Asia):
    • Flat Rate: $30.00 AUD (6 – 12 business days).
  • Customs, Duties & Taxes: International orders may be subject to local import duties, taxes, or customs clearance fees upon arrival in the destination country. These fees are the responsibility of the customer.

4. Tracking Your Order

Once your order leaves our Sydney warehouse, you will automatically receive an email and SMS containing your Australia Post Tracking Number and live tracking link.

You can also track your parcel anytime at: auspost.com.au/track

5. Delivery Issues & Address Changes

  • Address Errors: Please double-check your shipping address at checkout. If you notice an error, contact us immediately at reachout@roundsclothing.au. Once an order has been dispatched or picked up by AusPost, we cannot modify the shipping address.
  • Lost or Delayed Parcels: Rounds Clothing is not responsible for Australia Post transit delays. If your parcel is delayed or marked as delivered but missing, please open an investigation with AusPost using your tracking number, and notify our support team so we can assist.